Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a listing? This page tells you what we can help with and what to expect when you reach out.
What We Can Help With
Bitcoin Casinos covers crypto casinos for US players, with a particular focus on no KYC options — sites where verification is minimal or skipped entirely. Our editorial team can help with things like:
- Corrections to bonus terms, licensing details, or coin support listed in a review
- Questions about how we score and rank sites such as BetPanda, CoinPoker Casino, or Cryptorino
- Feedback on a casino's payout speed, game selection, or support quality that doesn't match our write-up
- General queries about how crypto casino play works for US-based readers
- Reports of broken links, outdated offers, or inaccurate information anywhere on the site
What We Can't Help With
It's worth being upfront about the limits of what a review site can do. We are not a casino, a payment processor, or a customer support desk for any operator listed here. That means we can't:
- Access, recover, or reverse a deposit or withdrawal made at any casino
- Resolve account disputes, verification issues, or frozen funds — those go directly to the operator's own support team
- Offer legal or tax advice on gambling winnings or crypto gains. For anything involving your specific tax position, speak to a qualified tax professional
- Guarantee outcomes, payout timing, or bonus eligibility at any third-party site
If you're having trouble with a specific casino — a stuck withdrawal, a bonus dispute, a KYC request you weren't expecting — the fastest route is always the casino's own live chat or support email, since they hold your account and funds, not us.
Before You Write In About a Specific Casino
If your message is about a particular site, a few details help us respond faster and more usefully:
- Which casino you're asking about (only sites we cover, such as CasinoPunkz, Hyperlucky, or Winna, fall within our scope)
- What you experienced — deposit, withdrawal, bonus, or game issue
- Roughly when it happened and which coin or network was involved, if relevant
- Whether you've already contacted the operator's support team directly
This isn't a substitute for the casino's own support channel, but it does help us keep our reviews accurate if something has changed since we last checked a site.
A Note on How We Operate
Bitcoin Casinos may earn a commission when readers sign up through links on this site. That relationship never decides our rankings or ratings — operators can't pay for a better position, and every review reflects our own research. If you think a listing doesn't match reality, telling us is one of the most useful things you can do, and it directly improves the accuracy of pages like our casino comparisons and our Non Gamstop Casinos UK review.
Responsible Gambling and Support Resources
If you or someone you know is struggling with gambling, that's more urgent than any review query. The National Problem Gambling Helpline is available at 1-800-GAMBLER, confidentially and at no cost. Our Responsible Gambling page has further tools and information, including a reminder that offshore crypto casinos generally don't offer the same self-exclusion or player-protection tools that state-regulated US operators do.
All content on this site is intended for readers of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state law. Crypto casinos reviewed here are typically licensed offshore, in places like Curaçao or Anjouan, rather than by any US regulator, and they operate in a legal grey area for US players. Availability varies by state, and it's your responsibility to check your own state's laws before playing anywhere.
Learn More Before You Reach Out
Many questions we get are already answered on the site itself. Our About Us page explains how we research and rate casinos, and our Terms and Conditions page covers the legal basis on which we publish content. Checking these first often saves a round trip.
We read every message that comes in, though as an independent review site we can't promise a response time for every query. General feedback and correction requests are usually the quickest to action, since they don't require investigating an individual account issue.